DELFONE
Tiles · Cabinetry · Windows

How we work

Two ways in, seven steps, no surprises.

Buying from another continent is mostly an exercise in not being surprised. Here is the whole sequence — what you receive at each stage, what you pay and when. If you already have drawings or 3D renders — cabinetry or windows — you skip the first three steps and the deposit entirely.

Route A — you have a floor plan Start at step 01. We design the interior — the whole space, not just the cabinets — then price what we make.
Route B — you already have drawings or 3D renders Cabinetry or windows. Send them over and we quote precisely, straight away. Start at step 04 — no deposit required.
01

Send us your floor plan

That is all we need to start. We come back with a budget estimate covering the cabinetry and the sea freight, so you know the order of magnitude before committing anything.

Route A only

You receive

Budget estimate — cabinetry + freight

You pay

Nothing

02

Design deposit

If the estimate works for you, a USD 1,000 deposit starts the design work. It is credited in full against your order — not a design fee, just the first part of what you were going to pay anyway.

Route A only

You pay

USD 1,000

Credited back

100% against the order

03

Interior design

We design the space itself — layout, finishes and how the room works — not just a cabinet elevation. Your rooms come back as 3D renders and plan drawings, so you can see the finished interior rather than read a specification.

Route A only

You receive

3D renders · plan drawings

Revisions

Up to 3 rounds included

04

Detailed quotation

We price the confirmed drawings properly — itemised, line by line. No surprises between the estimate and the invoice. Route B joins here.

You receive

Itemised quotation

Based on

The confirmed drawings

05

Confirm & start production

You approve the drawings and the quotation. That signed set is exactly what we build — nothing is substituted without asking you first.

You pay

50% of the order

Less

Any deposit already paid

06

Production

Built in our own factory, not bought in and relabelled. Every run is dry-assembled and photographed before it is packed, labelled by room and in build order.

Lead time

45–60 days

You receive

Progress photos of your goods

07

Balance & shipping

Everything is checked against the signed specification, photographed and loaded. The exact freight figure is confirmed before the container leaves, so the final payment is a known number, not an estimate.

You pay

Balance + freight

When

Before shipment

Sea freight

About 1 month to Australia

Samples

Physical samples — board, door and colour chips.

Available at any point. What you pay for them depends on one thing: whether the deposit is already in.

Before the deposit You cover the sample freight. It is credited back against your order when you proceed.
After the deposit Samples are sent at no charge — the USD 1,000 covers it, nothing further to pay.
Flat-packed goods delivered on site
Labelled by room and packed in build order, so your installer unpacks in the sequence they build.
Container being unloaded on site
Three product lines consolidated into one container — one bill of lading, one arrival date.
Where we stop We manufacture and ship. Measuring, installation and any licensed trade work are done by professionals in your own country — we give them the drawings, the setting-out and the technical support they need. We would rather say that plainly than promise a service we cannot stand behind from here.

Documents

What travels with every shipment.

Paperwork is where an import goes wrong quietly. Ours is prepared before the container is sealed, not chased afterwards.

On board

Shipping documents

Bill of lading, commercial invoice and a packing list itemised by room — so your installer can find one cabinet without opening nine cartons.

At the border

Customs documents

Certificate of origin and whatever else your broker asks for in your market. Tell us early and we prepare it with the order.

On site

Installation set

Drawings, setting-out and fixing instructions, packed with the goods and emailed ahead so your trades can plan before the container lands.